We often think that the world of Financial Services is a bit cold and all about money, but on the other hand banking, together with family law, is the branch of law that almost every individual has an effect on their lives. Credit card terms and conditions are known to be quite difficult for consumers to read, let alone to understand. Clients might often feel that financial services and its legal issues are not designed for them.
Since cash money is becoming less and less relevant in digitized societies, however, the functions of financial services are transforming heavily, bringing out not only new challenges but also new interesting opportunities. Designing the legal aspects of financial services to be more human friendly plays an important role in this transformation.
In this episode Henna and Nina talk to Fiona Phillips who believes that customers deserve legal design. Customers deserve to understand what it is that financial services are selling to them. And they deserve the service providers to think about their user experience. Fiona is sharing her experience on legal design projects within financial services. After this episode, it is easy to see why banking should be all about the people and how legal design can help the industry to become more human-centric.
Fiona Phillips is the Global Head of Digital Legal at a large international bank and one of this year’s winner’s of the Financial Times Innovative Lawyers’ Legal Design Awards. She has been experimenting with legal design and collaborating with designers across the Globe, since she discovered legal design at the Legal Design Summit in Helsinki. Fiona has worked as a lawyer in the Banking Industry for 13 years and is passionate about innovation for lawyers.