Avainsana: legal services

Episode 56: Empowering Consumers with Access to Legal Information with Inna Ptitsyna

15 maaliskuun, 2023 legaldesignpodcast Yleinen 0 Comments
Inna Ptitsyna.

In this episode, we meet with Inna Ptitsyna from Kyiv, Ukraine. Inna Ptitsyna is Product Communications Manager at Lawrina. With Inna, we explore the importance of access to legal information. Legal information is essential for individuals to understand their rights and obligations under the law, but not everyone has equal access to this information.

We begin by discussing the challenges that people face in accessing legal information, including the cost of legal services and the complexity of legal language. We also examine the impact that this lack of access can have on individuals. We continue exploring how different technological solutions can help Access the Law, also beyond different jurisdictions and Inna tells us the story of Lawrina and how it all began for their team. Lawrina is really ambitious in content creation and Inna explains what kind of processes they have developed to keep updated and how the members of the lawyer directory can participate in the work.

Since Lawrina’s story began in Ukraine and Inna and some of her team members work from Kyiv, we also talk about the Russia’s massive assault against independent Ukraine. We examine if legal design and legal tech can play a role in the reconstruction and healing of Ukrainian society. And since many of us are looking for ways to help Ukraine and Ukrainian people, we ask Inna what would be the best ways to do this.

Inna Ptitsyna is Product Communications Manager at Lawrina. She has a law degree and great expertise in legal innovations. Along with the work for Lawrina, Inna is a part of the international community of Legal Hackers, where she gives presentations about the importance of PR and marketing for lawyers.

At Lawrina, Inna is responsible for setting out a strategic and comprehensive communications plan, delivering it, and ensuring that a coherent message runs through all product communications, including marketing activities.

How to help Ukraine?

Inna has kindly provided us with the following information. Please, check it out and help in any way you can!

https://lawrina.com/blog/how-can-you-help-ukraine-during-the-russian-invasion/
https://helpukraine.center/
https://supportukrainenow.org/

Episode 36. Becoming a Social Value Agent with Ebru Metin

16 helmikuun, 2022 legaldesignpodcast Yleinen 0 Comments
Ebru Metin.

What I mean by Social Value Agent is someone who is triggering change to create social value.

In this episode we discuss creating social value by legal design with Ebru Metin. Ebru tells us how she drives social impact as CEO of her social enterprise Legal Design Turkey and as director of Istanbul Bilgi University Legal Design Lab. We hear how to become a “social value agent” and how legal design can contribute to creating a legal system that gives more than it takes.

Ebru has advocated for making positive systemic change through Legal Design and in this episode we discuss how Legal Design can be part of the social innovation projects and what kind of projects could be matched with legal design.

We also talk about the Legal Design landscape in Turkey and discuss how legal design and need for change in legal services are welcomed in Turkey. As we know, Turkey lies partly in Asia and partly in Europe and geographically it is basically bridging these two continents. Tune into hear can this uniqueness also be seen in the legal culture and in legal design projects!

Ebru Metin is the founder and CEO of Legal Design Turkey, the first co-learning community and social enterprise for legal design in Turkey. Ebru also acts as the director of Istanbul Bilgi University Legal Design Lab. Prior to this, she held several in-house positions located in Turkey, United Kingdom and Spain. Besides legal design, she also focuses on legal technology and contract management. She is acting as European Legal Technology Association’s Ambassador and a member of Global Legal Tech Consortium. She has been given the “Advanced Practitioner” title at World Commerce and Contracting in 2020. She has pursued her Masters in International Financial Law at King’s College London as a Jean Monnet Scholar in 2014.

6. Episode: Legal Services from Client Perspective with Juha Saarinen

4 huhtikuun, 2021 legaldesignpodcast Yleinen 0 Comments
Juha Saarinen

Lawyers and law firms often consider themselves as client-centric. But what the clients of private legal services think of ”client-centrism”? In this episode Henna and Nina talk to Juha Saarinen, Head of People & Operations Legal in Nordea Bank Finland, to find out what end-users really want from their legal services.

Law firms only exist because of their clients. But do law firms really put their clients first?  Are they constantly looking for new ways of working to provide better and more efficient customer experiences, or are they actually happy with the same old, same old? Many law firms advertise themselves as client-centric, but the reality may not be more than just a buzzword on the brochure. Impressing the client by bringing an army of lawyers to a meeting may actually just be the most expensive cup of coffee he or she ever had. 

One reason why private legal services are slow to change is the billable hours business model logic. To put it roughly: the more hours a lawyer works, the more money he or she can charge the customer. But shouldn’t quality defeat quantity, also in legal work? Do people really need lawyers interpreting other lawyers by writing walls of text, or would the tailored user experience and legal tech solutions be the new money making machine for the legal industry? Would that also help lawyers to live more balanced, happier lives?

Legal expertise is not enough to guarantee competitive edge for any law firm. Legal end-users want something more from their legal services than just legal knowledge: openness, sense of ownership and control. This is where Legal Design can help law firms to win their clients’ hearts. Instead of assuming that lawyers and legal services are client-centric by nature, maybe we should start asking our clients what they really need. If you haven’t asked that in a while, you can start by listening to this episode.

Juha Saarinen works at Nordea as a Head of People & Operations Legal and he is in charge of the legal operations in the legal unit of the Nordea Bank Finland. Juha is an experienced legal counsel with a history of working especially in the retail and financial industry. Juha’s goal is to take the legal unit to a new era by experiencing the wonders of legal tech and legal design and also enforcing some new thinking within the legal and financial industry.

Juha is now pushing onwards with legal operations and targeting the day-to-day efficiency and effectiveness of the legal team, facilitating change, controlling costs and managing external service providers.

3. Episode: DIY Legal Help with Erin Levine

14 maaliskuun, 2021 legaldesignpodcast Yleinen 0 Comments
Erin Levine

In this episode Henna and Nina talk about DIY Legal Help with Erin Levine, legal innovator and entrepreneur from California.

Erin shares the story behind her revolutionary online divorce platform Hello Divorce. The DIY platform helps people applying for divorce to navigate through the divorce process independently. Erin tells us who are the potential users for DIY legal help services and how technology has changed the way her team of lawyers work today. We also discuss what else should be changed in the legal industry by design. Why is it important to mitigate the negative image of legal problems, such as divorce? Do we also need a platform “Hello Bankruptcy”? And what is the one thing that almost all customers want from their legal services? Nina gets goosebumps by Erin’s inspiring mission to promote justice through tech, yet promises not to divorce her husband.

Erin Levine is a legal innovator, entrepreneur, and Certified Family Law Specialist. She is the CEO and Founder of Hello Divorce, an award winning online platform that helps self-represented folks navigate the divorce process on their own through a web platform, accessing legal help when they need additional help along the way.  As a young adult, she brought criminal and civil charges against a former gymnastics coach, and experienced the legal system as chaotic, confusing, and amplifying her trauma rather than bringing justice. She later became a divorce litigator. 

Despite her success as a law firm owner, she realized there must be a better way and pivoted into justice-technology. Erin works relentlessly to simplify family law, reduce trauma for those seeking relief from the court and help people get back on their feet. Her design centered and sustainable approach to the delivery of legal services has been recognized by the legal industry and beyond with recent accomplishments that include the American Bar Association‘s James I. Keane Memorial Award for Excellence in E-lawyering and Duke University School of Law’s Legal Tech Accelerator – Grand Prize. Erin’s current projects include raising her two daughters, Zoe and Mia, along with managing the national roll out of Hello Divorce’s products and services.

1. Episode: Introduction to Legal Design with Lina Krawietz

27 helmikuun, 2021 legaldesignpodcast Yleinen 0 Comments
Lina Krawietz

In this first episode of the podcast series Henna and Nina introduce you to legal design with Lina Krawietz, the Co-Founder and Managing Partner of This is Legal Design.

In this episode we cover the basics of Legal Design. What is Legal Design and why do we need it? Does design thinking change how lawyers work? How to implement design thinking into client work? We also discuss about Legal Design impact and if it is possible to determine the business value of Legal Design. What kind of added value can the improved user experience have in legal services?

Lina Krawietz is the Co-Founder and Managing Partner of This is Legal Design, a Berlin based innovation consultancy, specialized in legal innovation. As a Legal Designer, with a background in law, design & legal technology, she helps law firms, legal departments and legal tech companies to identify their innovation potential and develop meaningful, human-centered solutions. Lina is also the Co-Editor in Chief of the legal innovation journal ”REthinking Law”. In November 2020 she was awarded the European Women of Legal Tech Award in the category of professional services.

The article mentioned in this episode is A Framework Theory of Legal Design for the Emergence of Change in the Digital Legal Society, by Joaquín Santuber & Lina Krawietz together with Dr. Jonathan Antonio Edelman and Babajide Owoyele (2019). The article can be read on Dunker & Humblot eLibrary here.